Why the IIEHSM’s Higher Certificate in Service Management course is a good option
The IIE School of Hospitality & Service Management (IIEHSM) has eight courses from which to choose a career path in the hospitality industry.
One of the courses – the Higher Certificate in Service Management – is a full time, year-long programme that has been meticulously designed to provide students with foundational knowledge and practical skills crucial for success across various service sector industries. It not only offers a tailored learning journey to support the development of key service-oriented knowledge and skills but also highlights key business operations in the service management field through a detailed focus on both theory and practical learning.
This qualification is specifically aimed at those entering employment as a junior in the service sector preparing students for roles such as junior customer service officer, business service consultant or customer success representative in hospitality, retail, financial services, and call centres. It also offers a pathway for further studies in service management and business disciplines.
The course modules are situated in real service management business contexts with learners introduced to the world-of-work through project-based learning and placement in the industry. Effective communication and customer relations skills are at the heart of service-centric environments and students will acquire a deep understanding of these principles and, more importantly, the ability to apply them in real-world workplaces.
The Higher Certificate in Service Management course is also offered as a distant or online learning programme.
The service sector is rapidly expanding and increasingly important to the global economy and, with a focus on personalised service and customer centricity, this qualification equips graduates with the essential skills to excel in a dynamic and growing field.
Other courses on offer at IIEHSM include Bachelor of Service Management; Advanced Certificate in Hospitality Management; Bachelor of Hospitality Management; Advanced Diploma in Hospitality Leadership (distance/online learning); Advanced Certificate in Hospitality Management; Higher Certificate in Event Management; Higher Certificate in Travel.
The IIEHSM has campuses in Johannesburg and Cape Town. See their website or email info@iiehsm.com for more information.